Guarding Vision is a phone app used by Hikvision devices (NVR, DVR, IP cameras) which are OEM non-branded or third party brand names. On this app you can view the camera, playback, backup on the phone and perform other various tasks.

Additionally, there’s another useful feature on this app, you can reset the lost password of your NVR, DVR or IP camera by scanning the QR code with the Guarding Vision app. In this guide we will show the steps on how to reset the password of a NVR using the Guarding Vision app.

Forget Hikvision DVR/NVR Password,HOw to Reset New Trick 2017this vdeo explain you to reset password when you forgot old passwordit safty and easy for you.L. You’re able to reset the password by using Hikvision SADP tool, which you can find it on CD or download it from Hikvision official website. As the alternative, you can download camera’s XML file then submit it to Hikvision technical support, they will contact you promptly, meanwhile give you new password. 1# Reset password by SDAP Tool.

Keep in mind that not all the NVRs or DVR support this reset method. Only the newest generation can be reset this way and most importantly you must have checked the “Reserved Email Settings” option when you activated the device for the first time.

If you still can’t reset the password for your Hikvision OEM device, then take a look at these other reset guides: Reset Hikvision password (for IP camera and NVR/DVR) or How to reset a Hikvision IP camera to factory default.

Reset the NVR password using Guarding Vision

Initial setup for enabling password reset from Guarding Vision app

In order to reset the password of your NVR or camera using the Guarding Vision app, you need to have the “Reserved Email Settings” enabled when you activate the device. Otherwise, this password reset won’t work.

Step 1. During the initial device setup, make sure the “Reserved Email Settings” option is checked (as shown on the picture). The initial setup is the first time you run the camera when you activate it by creating your username and password.
Step 2. Since the “Reserved Email Settings option” is enabled, the following screen as shown in the figure below should appear. Type the email address that you wish to receive a password reset verification code.

Make sure you’re using a valid email address that you have access to. Type it slowly and carefully to avoid any possible mistake.

Reset the NVR password using Guarding Vision app

Step 1. Run the NVR or DVR that you’ve lost the password. On the login screen, click the “Forgot Password” button.
Step 2. On the following screen as shown in picture below, select “Verify by Reserved Email” and click “OK”.
Step 3. On the next screen, you’ll see a QR code displayed on the monitor. Step 4. Open up the Guarding vision app on your phone and go to More and then tap Reset Device Password.
Step 5. Point your phone to the monitor and scan the QR Code shown on the NVR screen. You should see a message as shown in the figure below: “The request for resetting the password is sent to the server. And a security code for verification will be sent to your registered email”.

Basically, the Guarding Vision will communicate with the server and authenticate the request. Once the reset password is permitted, the app will automatically email a reset code to the email address used on the initial setup of your device.
Step 6. Check your email to find the verification code and enter the code in the field provided and click on “OK”.
If the reset code is correct, the NVR will give you the option to create a new password for the admin account. Once done, the recorder will reboot and you can use the new password to login to your NVR.

Hikvision products are known for being of high quality. Naturally, this means they are a bit costly as well. We tend to buy expensive things because we expect to get our money's worth so it's always frustrating when you discover the expensive camera you bought has some glaring flaw.

After some Hikvision vulnerabilities were discovered by Internet security organizations, Hikvision released quick updates to repair them. The fix works whether your device is IP camera, DVR, or NVR. It will make your devices much more secure, however, it makes password changes harder. If you have applied the fix and you're having trouble with updating your Hikvision product's password this article is meant for you.

There are several ways you can go about resetting the password on your Hikvision devices. You can reset the password by using the Hikvision SADP tool, which you can find on either CD or on the Hikvision official website. Also, you should be able to download camera's XML file then submit it to Hikvision's technical support team, they will contact you quickly and they'll give you an alternative password to use in the meantime.

Reset your password via the SADP tool

To use the SADP too you must connect the device to the local network and run the SADP program to find online devices. Once your device has been located, select the device and hit 'Forget Password'.

It will display a dialog window informing you that you need to enter a security code to restore the default password. After you enter the security code, press 'confirm' to reset the password.

Where do I find this security code?

You see, that's the tricky part. Unfortunately, there is no password tool which allows you to automatically generate a security code on the internet. You must copy the Start Time and Device Serial Number and then submit them to the Hikvision technical support staff. They will run the password tool and generate the security code according to the date/time and serial code data.

And if you think to get that security code is complex and you don't know how to do that pay attention to this part. The security camera will display a pop-up dialog which can export the XML file. Press the 'Export' button to download the XML file, send the XML file to the Hikvision technical support staff. Then they will send you an encrypted file or forward your request to a local distributor. If you opt for the encrypted file, simply enter your new password and click 'Confirm' when prompted and your password will be reset.

Besides exporting the XML file, the dialog also supplies you with a QR code. You may wonder what the QR code is for? Well, instead of exporting an XML file, you can take a photo of the QR code instead and then send it to the Hikvision technical support team. They will send you a digital key which allows you to enter a new password.

How to reset your password for DVR/NVR/IVMS

There are other ways to reset your password if you have –E/-K/-I series NVR from V3.4.90, and Turbo 3.0 DVR (DS-HG/HQ/HUHI-F series) from V3.4.80. With this method, clients are able to reset the device password on their own.

Note: All of the password resetting methods listed below only work in local area networks. Local GUI, SADP, iVMS-4200, and Web client support the new password resetting method. The security code method does not work anymore, however.

First method - export the GUID file

Users can export the GUID file in advance and reset the password by importing the GUID file whenever the need to. Just don't forget to key in the old password before exporting the GUID file. Keep in mind that if the admin password is altered or the GUID file has been used it will be rendered invalid.

If you forget your device password, enter a new password resetting the interface by clicking on 'Forget password'. Find your exported GUID file, then import it to reset device password.

Second method - Validation questions

You can set up validation questions and reset the password by answering the pre-set questions correctly.

Should you forget your device's password, enter a new password resetting the interface by clicking on 'Forget password' like in the previous method. After answering all the questions correctly, you will be able to reset your device's password.

Password Reset Troubleshooting in the event of errors

In the event that case that you fail despite following the steps correctly try this.

If you get an error message that reads 'Reset password failed' you must make sure that all of your Hikvision devices (computers, laptops, cameras, recorders, switches, DVRs, and more) are connected to same IP range in your LAN.

Hikvision Us Password Reset Request

If you have a laptop which is connected to the same switch via a network cable instead of a WI-FI connection, make sure that your WI-FI adapter is disabled. And restart the SADP tool and try again. Also, if you have changed your IP address while using the SADP tool you must reset it and try again.

Hikvision Technical Support